At Cosmetica Winkel, we are committed to providing you with premium beauty products and an exceptional shopping experience. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Standard Shipping (€12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping:
– Available for orders over €50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.

Accepted Payment Methods

We accept the following payment methods:
– Visa
– MasterCard
– JCB
– PayPal

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 15 days of receipt for a refund or exchange.

Return Conditions

  • Items must be returned within 15 days of receiving your order
  • Products must be unused and in their original condition
  • Original packaging and all labels must be included
  • Customer is responsible for return shipping costs (unless the product is defective)

Step-by-Step Return Process

  1. Submit your return request within 15 days of receipt by emailing [email protected] using our return template below
  2. Wait for approval – You’ll receive return authorization and instructions within 2 business days
  3. Ship the items back to our returns department:
    Cosmetica Winkel Retourenafdeling
    2126 Parallelweg
    Grubbenvorst, NL 5971BG
  4. Receive your refund or replacement – We process returns within 5 business days of receipt

Return Request Template

Subject: Retouraanvraag – Bestelnummer [YOUR ORDER NUMBER]

Beste Cosmetica Winkel team,

Ik wil graag de volgende producten retourneren/omruilen:

Productnaam: [PRODUCT NAME]
Bestelnummer: [ORDER NUMBER]
Reden voor retour: [REASON FOR RETURN]

Ik bevestig dat de producten ongebruikt zijn en in de originele verpakking met alle labels.

Mijn voorkeur is:
☐ Terugbetaling
☐ Omruiling (specificeer gewenst product indien van toepassing: __________)

Met vriendelijke groet,
[YOUR NAME]
[YOUR EMAIL ADDRESS]

Refunds

After we receive and inspect your return:

  • Timing: Refunds are processed within 5-10 business days
  • Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB or PayPal)
  • Shipping costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For exchanges:

  • Select your replacement product in your email communication
  • We’ll ship the new product once we receive your return
  • Any price differences will be adjusted

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned:

  • Used makeup brushes (such as Blushkwast, Contourkwast, Eyelinerkwast, Foundationkwast, Concealerkwast)
  • Opened liquid products (such as Foundation, Concealer, BB/CC cream)
  • Brush cleaners (Kwastenreiniger)
  • Lip plumper products

Special Note: For defective or incorrectly delivered items, please contact us within 48 hours of receipt at [email protected].

Customer Support

If you have any questions about our shipping or return policies, our customer service team is happy to help. Contact us at [email protected].

Met vriendelijke groet,
Het Cosmetica Winkel Team
Waar schoonheid en vertrouwen hand in hand gaan